Terms of Service

Last updated: March 2026

1. Acceptance of Terms

By accessing and using the China Medical Tourism website (ChinaMedicalHub.com), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

2. Nature and Scope of Services

China Medical Tourism Platform (hereinafter "the Platform") is a medical tourism agency service platform. We provide:

• Medical tourism information consultation and recommendation services
• Assistance in connecting international patients with Chinese medical institutions
• Medical appointment booking, translation, visa assistance, and other auxiliary services
• Accommodation, transportation, and other supporting service arrangements

Important Notice: The Platform acts as an intermediary service provider and is not a medical service provider. We do not directly provide medical diagnosis, treatment, or surgical services. All medical services are independently provided by partner medical institutions.

3. Medical Disclaimer

When using the Platform services, you understand and agree that:

• Information provided on this website is for general reference only and does not constitute medical advice, diagnosis, or treatment recommendations
• Any medical decisions should be made after consulting qualified medical professionals
• The Platform makes no guarantees or promises regarding medical outcomes, treatment effects, or health conditions
• Medical services involve inherent risks, including but not limited to complications, side effects, or adverse reactions
• Information about partner hospitals' medical qualifications and technical capabilities is based on public information and data provided by the hospitals
• The Platform is not responsible for medical accidents, medical disputes, or treatment failures

4. User Responsibilities and Obligations

As a user of the Platform, you commit to:

• Provide truthful, accurate, and complete personal information and medical records
• Honestly disclose medical history, allergy history, medication history, and other important health information
• Obtain legal travel documents, medical visas, and related permits independently
• Comply with Chinese laws and regulations and the rules of partner hospitals
• Purchase appropriate travel insurance and medical insurance
• Pay service fees and medical fees on time
• Take full responsibility for your own medical decisions
• Not use the Platform for illegal activities or fraudulent behavior

5. Service Fees and Payment

ChinaMedicalHub offers 3 standardized facilitation packages for international patients traveling to China for medical treatment:

6. Appointment and Cancellation Policy

• Medical appointments require complete documentation submitted at least 2 weeks in advance
• If you need to change or cancel after appointment confirmation, please notify at least 7 working days in advance
• Last-minute cancellations or no-shows may result in penalty fees
• Hospitals reserve the right to adjust appointment times based on medical resource availability
• Appointment adjustments due to medical emergencies should be resolved through friendly consultation

7. Limitation of Liability

To the maximum extent permitted by law, the Platform is not liable for:

• Quality of medical services, medical outcomes, or complications provided by partner hospitals
• Actions or negligence of doctors, hospitals, or other service providers
• Uncontrollable factors such as travel disruptions, flight delays, visa rejections
• Consequences resulting from patients not following medical advice or concealing medical history
• Service quality of third-party providers (hotels, transportation, etc.)
• Service interruptions due to network failures or system maintenance
• Indirect, incidental, or consequential damages

The Platform's maximum liability shall not exceed the total service fees paid by the client to the Platform.

8. Personal Information and Privacy Protection

We value your privacy. For detailed provisions on how we collect, use, and protect your personal information, please refer to our Privacy Policy. By submitting a consultation form, you agree to our handling of your personal information in accordance with the Privacy Policy.

9. Intellectual Property

All content on this website is protected by intellectual property laws:

• Website content (text, images, videos, designs, trademarks, etc.) belongs to the Platform or its licensors
• Reproduction, distribution, modification, or commercial use of website content without written permission is prohibited
• Content submitted by users grants the Platform a non-exclusive right to use
• Intellectual property infringers will bear legal responsibility

10. Third-Party Links and Services

This website may contain links to third-party websites or services. The Platform is not responsible for the content, privacy policies, or practices of third-party websites. Users access third-party websites at their own risk.

11. Service Modification and Termination

• The Platform reserves the right to modify, suspend, or terminate services at any time without prior notice
• The Platform may immediately terminate services for users who violate these terms
• After service termination, certain user obligations (such as confidentiality, intellectual property, etc.) remain effective

12. Force Majeure

The Platform shall not be liable for breach of contract due to inability to perform services caused by war, natural disasters, epidemics, government actions, strikes, or other force majeure events. Both parties should negotiate a solution in good faith.

13. Dispute Resolution

• These Terms of Service are governed by the laws of the People's Republic of China
• Disputes arising from these terms should first be resolved through friendly negotiation
• If negotiation fails, either party may file a lawsuit with a competent People's Court where the Platform is located
• During dispute resolution, both parties should continue to fulfill undisputed obligations

14. Terms Modification

The Platform reserves the right to modify these Terms of Service at any time. Modified terms will be posted on the website and take effect immediately. Continued use of services indicates your acceptance of the modified terms. We recommend regularly reviewing this page to stay informed of the latest terms.

15. Entire Agreement

These Terms of Service constitute the entire agreement between you and the Platform regarding use of the services, superseding any prior oral or written agreements. If any provision of these terms is deemed invalid, the remaining provisions shall remain effective.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

Visit our contact page

These terms are effective from March 1, 2026.